XALEON BLOG

Why Are Companies Using Co-Browsing?

There are many advantages to integrating a Co-Browsing solution into your customer service department; however, it is critical to understand the impact of the personalized service delivery Co-Browsing has on businesses. Why Does Co-Browsing Have So Much Positive Impact on Businesses? Simplicity and ease of use make Co-Browsing an effective tool for customer service. There are NO downloads or installations needed whatsoever. With just a click of a button, Co-Browsing begins to do its magic.

How to Use Digital Tools to Provide Better Customer Experience

Research shows that soon customer impressions will be more important to buyers than prices and products as the primary distinguishing characteristic of the brand. If you want your business to succeed in a highly competitive market, providing a great product is not enough. It is essential to focus on delivering superb customer service. It is crucial that all contact points, whether online or offline, correspond to what and how your customers communicate.

Co-Browsing Is Essential In the Time of Coronavirus

With the vast spread of the well-known Coronavirus and a drastic increase in infections, big and small companies are seeing a downfall. COVID-19 hit hard as corporations and LLC’s are switching their employees to work from their homes. In this post, we’ll discuss how you can evolve your customers’ experience and enhance customer loyalty, all from the comfort of their own homes. The New World of Digitalization More and more companies are finding ways to improve their customers’ satisfaction better and to provide a more natural and convenient experience.

Co-Browsing Vs. Screen Sharing: What Are the Differences?

In the new world of digitalization, companies have to figure out which visual engagement tool makes sense for them and their customers. The objective is one: create an outstanding customer service experience, solve issues effortlessly, and drive customer retention and loyalty. If customers like you, they are most likely to stick around, period. Co-Browsing or screen sharing software are indeed a demand for best practices in customer support. Companies, trainers, consultants, and schooling platforms are utilizing this smart tech to connect with their audience across the globe.

Why Co-Browsing Improves the Quality of your Customer Support

As a business owner or head of a contact center department, you must continually keep up with technological changes, advancements, and new solutions to old problems. This is especially true when you focus on customer support since it is one of the main departments with a massive impact on your customers’ satisfaction level. Being good in business doesn’t just mean doing everything correctly; it also means helping your clients whenever necessary and offering them functional and reliable solutions to problems as they arise.