Co-Browsing vs Screen Sharing - Different Name, Same Package?
If your company operates in the customer support sector you might have already heard the terms Screen Sharing and Co-Browsing. If you have been browsing our website, you have surely read them somewhere. But now you may wonder… What are those? Are they the same? Where are the differences? Fear not! In this Blogpost we will give you an outline on the differences – and what to use them for!
Case Study - KRONEHIT
KRONEHIT is the biggest private radio station in Austria with 835.000 daily listeners (Radiotest 2018_2, GfK/Akordata) and has a huge community on social media. However, they experienced the effects of ongoing algorithm changes and felt like they didn´t use their full potential. KRONEHIT decided to invest into Messenger marketing and turned to Chatvisor for help. In just 1.5 months, KRONEHIT built a significant 4-digit subscriber base with average click rates of 49 % on their daily broadcasts.
Intersport´s Road to Public Hiking Day
Organising big events with your customers is cool and strengthens the bond between you and customer. But most of the time this registration process is a real hassle. The customer has to go to a website, enter their data, confirm the registration and wait for confirmation. Or worse – he has to fill in a paper form. Intersport Austria found a smart and easy way around this problem.
Intersport´s Facebook Messenger Fitness Quiz
Today gaining your customers attention, keeping them engaged and building an emotional connection to your brand is getting more and more difficult. If a company loses relevance, it is going to lose customers real fast. To counter this Intersport Austria thought of an easy and interesting way to engage their customers, doing a Facebook Messenger quiz. Execution To start, Intersport wanted their customers to engage with them on their Facebook page.
Messenger Marketing: The Good, The Bad, The Ugly
One of the most important factors in today’s business world is fast, uncomplicated and easy communication. This is especially true for communication between businesses and their customers. But how is this possible? How can you, as a company, initiate contact with your customers and hold this contact? How do you effectively send newsletters and make it possible to quickly react with the right resources if a customer has a problem?
How to increase your open rates
Sending Email newsletters is easy, fast and most companies do it daily. But most of our customers are rapidly losing interest in these kinds of newsletters. So, how can we as a company send newsletters, that are interesting and appealing enough for our customers to really open and click them? Luckily for us there are a few easy steps to increase your newsletter open rate and to build a good connection to your customers.
Shrinking Facebook Community… Here is what you can do about it!
Facebooks Algorithm might be handy. But every time it is changed you will have noticed that you are only able to reach a snippet of your hard-built community afterwards. If we believe Mark Zuckerberg, the future will make it almost impossible for businesses to reach their customers via posts. Of course, this leaves the question what to do against this and how to best keep in touch with your Community.
How the Haid Center achieved 71% Click-through-rate on a promotion
An integral part of Messenger Marketing is the interactive aspect. People love pressing buttons and being asked before receiving promotions or offers. A great way to do this is by packing a promotion into a little story and offering subscribers a unique experience in Messenger. This is how our partner the Haid Center did this. Execution The Haid Center wanted to show their subscribers a special offer they had on wines and sparkling wines.
How BMW used a chatbot to generate leads at the MotoGP
When it comes to generating Leads at events, our partner BMW Austria presented a very good way to do it. BMW had a presence at this year’s MotoGP in Spielberg and used a Chatbot to generate leads. In exchange for peoples contact information they offered a free test drive with their desired BMW vehicle or BMW Motorrad motorcycle. Execution In execution BMW hired hostesses who directed peoples’ attention to the offer.