GlobeAir & Chatvisor
About GlobeAir GlobeAir is a private jet charter company and operates the world’s largest fleet of Cessna Citation Mustang Jets. Both private and business customers can book their flights quickly and easily online. Often they do this alone without any help, but sometimes there are questions that need to be answered by the Customer Care Team. Johannes Skrivanek (Head of Digital Marketing at GlobeAir) saw potential for optimization in this process.
Tractive & Chatvisor
Improving activation time and customer satisfaction through Co-Browsing Tractive was looking to improve its support and shorten the activation time during the activation process of their pet tracker. In that process, customers choose and complete their subscription plan to make the tracker work permanently. The goal was to shorten the activation time and thus improve user experience and customer satisfaction. Tractive is the world market leader in pet tracking systems.
Individualize BrowsXP to your needs.
BrowsXP is the perfect supplement for your 360 ° Digital Customer Journey. Your customer support will be more efficient, more on point and more user friendly than before. The User Experience will benefit crucially, because your support agents are able to see the world literally through the customer’s eyes and can better adjust the support to the needs of your users. The support experience will be more personal and interactive - so customers are more willing to trust your agents, your brand and your company.
Why it’s now more important than ever to invest in excellent Service.
Thanks to the internet one product can be bought in minimum 10 different ways. Often consumers use price comparison tools like “Geizhals.at”. So the competition is huge and you do not always want to win the argument over price, because that’s an ongoing facing downwards spiral and sometimes you simply cannot effort to play this game. And you don’t need to. Win the customer over service. Best Service wins.
The new kind of User Experience Testing.
When you are implementing new features in your website the most important and critical point is how users are adapting to the new feature and are they using it as intended. Do they understand the purpose and your navigation? Target Group. Of course you can test your feature with maybe 5 or 10 users. But as usual these tests are expansive and it’s hard to find people which reflect the target group exactly.
3 ways to enhance your Automotive Dealer CRM.
Entrepreneurial customer centricity is one of the key factors for automotive dealers to stay competitive and successful. In times where dealers need to adapt more and more to the digitalized world they often need support. What can you do to help your dealers? Offer Digital Trainings. Dealers are specialized and trained to sell cars - not to update websites. In bigger dealerships it’s easier to hire one dedicated person for all digital tasks, but what do you do with the medium and small sized businesses?
Drive your B2B Automotive Sales Performance.
The average consumer visits a dealer showroom for purchasing a car once or twice during the purchase process. An average business consumer visits the showroom sometimes not even once. So how do you care for customers the dealer never sees? How can you guarantee also in the future with upcoming online car sales portals a first class user experience and state of the art service? People matter. At first of course you need the people.
Increase customer satisfaction of your car configurator.
Buying a car is the second most important investment in a human life after real estate. But the emotional journey for your customer to his dream car is paved with obstacles and it starts already with the online car configurator. Everybody knows the struggle – configuring a car online is not easy, especially with all the possible features and combinations. If we then think about the typical new car buyer of a premium brand which is between 40 and 65 years old we can imagine how they feel during the configuration process.
Co-Browsing vs Screen Sharing - Different Name, Same Package?
If your company operates in the customer support sector you might have already heard the terms Screen Sharing and Co-Browsing. If you have been browsing our website, you have surely read them somewhere. But now you may wonder… What are those? Are they the same? Where are the differences? Fear not! In this Blogpost we will give you an outline on the differences – and what to use them for!