The simplest way to Screenshare with Customers
With the Co-Browse, Chatvisor makes remote control & screen sharing easier than ever before. By removing limitations like necessary downloads, the barrier for customers decreases substantially. All that’s needed is the implementation of a java script snippet. You can use this screen sharing technology for a variety of use cases. Advising customers on your website to find the right product, help them complete a certain process to drive sales/conversions or allowing them to share their screen with friends while browsing your site.
<Keep it clear, keep it simple. To better understand Co-Browse, just take a look at our demo video! Starting a Co-Browse interaction can happen after various events. Whether your website visitor presses a help button, does something unusual – whatever! As an action incase of the event, one of your customers advisers will be notified.
LiveChat & Core Aspects
Since screen sharing alone isn't too much fun, we developed the Chatvisor LiveChat, which we optimized for combining it with Co-Browse. This means, one snippet for your homepage – two features. Summarizing here are the core aspects of BrowsXP.
Give customers direct, first hand support. Better support leads to more loyal customers, which leads to more website conversions.
BrowsXP adds live-monitoring and customer journey heatmapping. Also, support interactions can be saved for reproduction.
Screen sharing isn’t just for customer support purposes. Allow customers when browsing your site to share their screens with themselves.
All web-based. Website visitors need no client software, are ready to go.
Help visitors finding what they want, turn them more likely into buyers.
Reduced Abandonment Rates
Connect with customers who are about to abandon the checkout process.
New Sales Opportunities
When advising a customer, you’ll get chances to up- and cross sell.
Providing great support will generate loyal customers, which revisit you.
Are you ready to boost your engagement?
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