> Customer Experience Analytics

Qualitative Analytics

Chatvisor won’t substitute Google Analytics or Adobe Analytics, but acts as a perfectly complement

Find the WHY in UX problems

The big analytics solutions are great to get a wholistic overview of what’s going on, on your website. Through cumulated analytics, the solutions help you recognize potential issues within your customer’s journey. Where they are good at, is telling you THAT there is a problem – with Chatvisor as a complementary tool, you’ll find out WHY.

Google Analytics shows anomalies

Sometimes, simply knowing that issues exist is not enough. ... and tells you e.g. that at a certain point in your customer’s journey disproportionately many users are dropped While generalized information can be useful, knowing why your users face problems can help you make productive changes.

Find respective Session Recordings

Filter for relevant Session Recordings in Chatvisor with the information you learned from Google Analytics.

Watch, identify, and optimize

Watch filtered Session Recordings and identify why visitors stop their website journey. Identify the problem’s root cause, and optimize to ensure higher conversion likelihood in the future.

Google Analytics shows anomalies

Sometimes, simply knowing that issues exist is not enough. ... and tells you e.g. that at a certain point in your customer’s journey disproportionately many users are dropped While generalized information can be useful, knowing why your users face problems can help you make productive changes.

Find respective Session Recordings

Filter for relevant Session Recordings in Chatvisor with the information you learned from Google Analytics.

Watch, identify, and optimize

Watch filtered Session Recordings and identify why visitors stop their website journey. Identify the problem’s root cause, and optimize to ensure higher conversion likelihood in the future.

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