> Customer Experience Analytics

Qualitative Analytics

Chatvisor won’t substitute your Google Analytics or Adobe Analytics, but it will perfectly complement them

Find the WHY in UX problems

The big analytics solutions are great to get a wholistic overview of what’s going on, on your website. Through cumulated analytics, the solutions help you recognize potential issues within your customer’s journey. Where they are good at, is telling you THAT there is a problem – with Chatvisor as a complementary tool, you’ll find out WHY.

Google Analytics shows anomaly

... and tells you e.g. that at a certain point in your customer’s journey disproportionately many users are dropped – showing you THAT there is a problem.

Find respective Session Recordings

With what you learned through Google Analytics, you now can filter for relevant Session Recordings in Chatvisor.

Watch, identify and optimize

Watch the filtered Session Recordings and identify WHY visitors quit their website journey. Now that you know the problem’s cause, you can optimize to better convert in the future.

Google Analytics shows anomaly

... and tells you e.g. that at a certain point in your customer’s journey disproportionately many users are dropped – showing you THAT there is a problem.

Find respective Session Recordings

With what you learned through Google Analytics, you now can filter for relevant Session Recordings in Chatvisor.

Watch, identify and optimize

Watch the filtered Session Recordings and identify WHY visitors quit their website journey. Now that you know the problem’s cause, you can optimize to better convert in the future.

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Get in touch with us and learn how Chatvisor can equip you with the power to deliver better customer experiences.