Provide greater support while reducing the amount of time spent per support session
Increase website conversions
Digitalize consulting and create a collaborative shopping (browsing) interaction, mimicking an in-store experience. Actively inviting website visitors to Co-Browse with an agent initiates a personal interaction and opportunity.
Configure with customers
Handle more complex websites and web applications like configurators without any downfall in performance. By adding one of our communication features to the mix, customers can be advised in the best digital way.
Delivering exceptional support experience increases customer satisfaction & loyalty. Happy customers will return to you, become long term customers and eventually start promoting your business within their private network.
Improve agent productivity
By eliminating the need, that customers need to articulate their issues, you’ll reduce the average time agents spend in a support interaction through chat or phone. Both, agent and customer, will have an easier time explaining.
Understand customer journeys
Review customer sessions on your website to understand customer journeys on your website, in your webshop or in your web application. Detect weak spots you need to take care of more quickly and precise.
Easy to launch screen sharing
When trying to share screens with regular applications, either the customer or agent usually needs to download a client software. With BrowsXP, agents are just one click away from joining the customer’s website session.