Customer Service Suite

Drive sales through outstanding online support experiences. Use real time screen sharing to save time and create an optimal customer experience.

BrowsXP

Use Cases

These Features combine well with

Provide greater support while reducing the amount of time spent per support session

Increase website conversions

Digitalize consulting and create a collaborative shopping (browsing) interaction, mimicking an in-store experience. Actively inviting website visitors to Co-Browse with an agent initiates a personal interaction and opportunity.

Configure with customers

Handle more complex websites and web applications like configurators without any downfall in performance. By adding one of our communication features to the mix, customers can be advised in the best digital way.

Customer satisfaction

Delivering exceptional support experience increases customer satisfaction & loyalty. Happy customers will return to you, become long term customers and eventually start promoting your business within their private network.

Improve agent productivity

By eliminating the need, that customers need to articulate their issues, you’ll reduce the average time agents spend in a support interaction through chat or phone. Both, agent and customer, will have an easier time explaining.

Understand customer journeys

Review customer sessions on your website to understand customer journeys on your website, in your webshop or in your web application. Detect weak spots you need to take care of more quickly and precise.

Easy to launch screen sharing

When trying to share screens with regular applications, either the customer or agent usually needs to download a client software. With BrowsXP, agents are just one click away from joining the customer’s website session.

  • 360 customer journey icon
    360° Digitale User Journey

    Add the Customer Service Suite to your online channel portfolio to provide the ideal way to support customers quickly and effectively on how to use your online services.

  • conversion icon
    Website Conversion

    Help visitors finding what they want, turn them more likely into buyers.

  • abandonment icon
    Reduced Abandonment Rates

    Connect with customers who are about to abandon the checkout process.

  • sales icon
    New Sales Opportunities

    When advising a customer, you’ll get chances to up- and cross sell.

  • loyalty icon
    Customer Loyalty

    Providing great support will generate loyal customers, which revisit you.

  • download icon
    No Download

    All web-based. Website visitors need no client software, are ready to go.

  • integrated icon
    Easily integrated

    The Customer Service Suite is fully integrated with one JavaScript snippet.

Are you ready to boost your engagement?

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