Utilize Chatvisor to engage with, learn about and help your customers
Use Messengers for more than answering requests, use them to actively engage with customers. Understand customer journeys in Messenger and beyond. Help website visitors finding what they're looking for with instant screen sharing - no download necessary.
Support Automation through Messenger
Build strong customer relationships. Automate customer support requests from your Facebook Page and solve them in Messenger. Due to sentiment analysis algorithms Chatvisor recognizes requests, reclamations, etc. and informs the relevant support authority to take care of it.
Get to know your customers better
Having the right information helps making the right decisions. Chatvisor helps you make the right decisions by gathering information about your customers. We’re putting relevant insights from your web site, Facebook Page and Messenger channels into context.
Why Facebook Messenger?
When interacting with friends and family, Messaging-Apps are the preferred way of communication today. Therefore, companies should think of integrating these channels for customer communication to actively inform about news and to support. The numbers don't lie:
> 90 %
ø 25 %